Enhancing Security and Customer Service at Kansas City International Airport
December 18, 2025
Kansas City International Airport
Straddling the line between Missouri and Kansas, Kansas City is famous for its smoky, slow-cooked barbecue, football champions, and abundant fountains, earning it the nickname “The City of Fountains.”
The gateway to Kansas City is the Kansas City International Airport (MCI). It’s a sleek, traveler-friendly hub designed to make a welcoming first impression and facilitate easy navigation. Whether you’re arriving for the food, the sports, or the easygoing friendliness, the airport sets the tone: efficient, inviting, and unmistakably Kansas City.
SECURE RESULTS DELIVERED
Since 2020, VMD, an Xcelerate Company, has successfully partnered with TSA and MCI to scale passenger and baggage screening operations to meet a 57% increase in enplanements. As part of the Screening Partnership Program (SPP), we leverage state-of-the-art technologies and processes to improve threat detection, making travel safer while keeping wait times minimal. Our dedicated facilities include a new state-of-the-art terminal with modern screening technology, a centralized baggage screening system, and an On-Screen Alarm Resolution Protocol (OSARP) room. Due in part to our exemplary services, MCI was recognized as the #4 Airport in JD Power’s 2025 Customer Satisfaction Index Ranking for Large Category Airports.
40% increase in customer service complements at MCI over 5 years
Reduction in onboarding time for Transportation Security Officers (TSOs) by 43% in 3 years.
Detected a firearm for every 70,387 passengers, twice the national average
I can confidently affirm that the VMD Team has been an invaluable partner in maintaining the highest standards of security at our airport… With their support, we are assured that our passengers, staff, and stakeholders are not only protected, but also consistently receive exceptional customer service.Melissa Cooper, Director of Aviation, Kansas City Aviation Department (KCAD)
